DNS issue affecting partnerconsole.net Name Servers

Incident Report for Domainz Service Status

Resolved

This incident has been resolved.

Posted Jul 21, 2022 - 11:24 NZST

Identified

We are aware of an issue affecting some of our customer's online services such as their website and emails. The impacted customers have their Name Servers pointing to ns1.partnerconsole.net, ns2.partnerconsole.net, and ns3.partnerconsole.net.

Our technicians have found a solution. By changing your Name Servers from partnerconsole.net to planetdomain.com (Planet Domain is owned by Webcentral) your services will resume as normal.

Please see the below information to find out if you are affected by this issue and how to update your Name Servers.

- Am I impacted by this?

If you are experiencing issues with your online services, please check your Name Servers to see if you are affected by this issue. To find out, search your domain in our WHOIS lookup and check the Name Servers:

https://www.webcentral.au/domain-names/whois/

If your Name Servers are the same as the below, then you are affected by this issue:

ns1.partnerconsole.net
ns2.partnerconsole.net
ns3.partnerconsole.net

- How can I fix this?

Please update your Name Servers to the below:

ns1.planetdomain.com
ns2.planetdomain.com
ns3.planetdomain.com

If your domain is registered with Domainz, please click the below link to find out how to update your Name Servers in your Domainz account (Please note, that this article is for Webcentral but the process is the same):

https://support.webcentral.com.au/s/article/Modifying-domain-name-servers-or-DNS-records

It can take several hours for name servers to change. After making the change, monitor your domain’s online services for improvement.

- How to contact our customer care team

If you need support in updating your Name Servers, please contact our customer care team on:

Phone: 0800 DOMAINZ (0800 366 2469)
International: +64 9 887 9824

Posted Jul 18, 2022 - 16:47 NZST

This incident affected: DNS (Cloud DNS).