Recovering
Intermittent Access Issues
We are currently investigating intermittent issues with accessing the client portal. Some users may experience unexpected logouts. Our system administrators ...
Resolved Ended: 00:30 NZST - 3 July 2025
Delays in support ticket and account notifications
We're currently experiencing delays in sending notifications regarding customer support responses and other account-related updates. Our team is actively inv...
Resolved Ended: 08:32 NZST - 21 June 2025
Service Interruption – Customer Interface
We’re currently experiencing a service interruption affecting the customer interface. Our technical team is actively investigating the issue and working to r...
Resolved Ended: 13:54 NZST - 18 June 2025
Client Area Planned Maintenance
We will be performing an upgrade to our underlying infrastructure, which will require placing the client area into maintenance mode. During this time, the cl...